practice policies


How We Care for You and Your Smile

Welcome to O’Connor Dental Surgery, where your smile and well-being have been our priority for over 50 years. Our family dental practice provides exceptional and personalized dental care to the Canberra community.

We value your time and trust and appreciate your cooperation in following our policies. These policies are designed to ensure a smooth and pleasant experience for all our patients and help us deliver the highest quality dental care and service.


Appointment Times:

• Please arrive on time for your scheduled appointments to allow for thorough and unhurried care.

• If you need to reschedule your appointment, kindly notify us at least 24 hours in advance.

• If you miss an appointment without prior notice, a missed appointment fee may apply.


Cancelling Appointments:

• To cancel or reschedule an appointment, please contact our office at least 24 hours before the scheduled time.

• Appointments cancelled less than 24 hours in advance may be subject to a cancellation fee.



• Payments for services are due at the time of treatment. We accept various payment methods, including cash, credit cards, and   approved insurance plans.

• Patients with dental insurance are responsible for co-payments, deductibles, and any services not covered by their plan. Our team is available to assist you in understanding and maximizing your insurance benefits.


Privacy of Personal Information:

• Your privacy is of utmost importance to us. We adhere to strict confidentiality standards in handling your personal information in compliance with relevant privacy laws.

• Your personal and medical information will only be shared with third parties as required for insurance claims, referrals, or other necessary aspects of your dental care. We seek your explicit consent before sharing any sensitive information.

• O’Connor Dental Surgery employs robust security measures to safeguard your personal information. Electronic records are stored securely, and access is restricted to authorized personnel only.

You agree to adhere to these policies by engaging with O’Connor Dental Surgery. We appreciate your cooperation in helping us provide efficient and high-quality dental care to all our valued patients. If you have any questions or concerns about our policies, please don’t hesitate to contact us. We are always happy to hear from you and help you with your dental needs.

Book your appointment today and experience the difference at O’Connor Dental Surgery.